Client Services

It had only been a few days since I adopted Sadie who, with her soulful, inquisitive eyes, already had a piece of my heart. We were in the clinic at…

Basic marketing is not hard, and pretty much every veterinarian knows that you can promote your business on the internet. Some don’t think it’s worth the bother because they have…

The weirder the names, the better for you. Here are a few of the 2020 Wacky Pet Names winners from Nationwide Pet Insurance.  You would be forgiven for not getting…

Names are powerful. Mom or Dad might have used your full name as a warning that you were in deep, deep trouble. A crush in middle school might have said,…

Now, more than ever, we need to talk about pet insurance with our clients. 2020 saw a massive rise in pet adoptions across the country and yet millions of Americans…

“When the love grows, the depth of  the pain also grows.” – Nathaniel Hawthorne You’ve just taken the life of a pet you know well; one you probably nurtured from the…

Adjusting to new regulations and a new day-to-day worklife within our practices was, well, an adjustment. While not every change we had to make will (fortunately) be required as we…

There is no use bemoaning the tough year that we have all just endured. Why not applaud our hospital teams’ creativity and fortitude as they implemented new ways to deliver…

Many of us have seen MasterCard’s TV commercial where various scenarios show a cost—until you get to the emotional heartstring tug that is “priceless.” In the veterinary industry, we like…

If a client comes to you and says they are planning to travel out of the country with their pet, are you confident that you can provide them with the…

Pets have a tremendous impact on people’s lives. One way that pets affect clients’ lives is by providing unconditional love. It is essential to retain veterinary clients in this increasingly…