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Client Services

15 posts
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  • Client Services

3 Pandemic Practice Changes That Are Here to Stay (Thanks to Technology)

  • 2020-12-01
  • Marian Rowland, CVPM
Adjusting to new regulations and a new day-to-day worklife within our practices was, well, an adjustment. While not every change we had to make will (fortunately) be required as we…
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  • Client Services

Has the Face of Client Services Changed Forever?

  • 2020-12-01
  • Louise S. Dunn
There is no use bemoaning the tough year that we have all just endured. Why not applaud our hospital teams’ creativity and fortitude as they implemented new ways to deliver…
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  • Client Services

Your Clients May Be Costing You Money

  • 2020-10-01
  • Louise S. Dunn
Many of us have seen MasterCard’s TV commercial where various scenarios show a cost—until you get to the emotional heartstring tug that is “priceless.” In the veterinary industry, we like…
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  • Client Services

On the Go With Fido: What You Need to Know About Pet Travel Documents

  • 2020-08-01
  • Sally Smith
If a client comes to you and says they are planning to travel out of the country with their pet, are you confident that you can provide them with the…
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  • Client Services

Healing Those Who Heal Us

  • 2020-06-01
  • Dr. Daphne Mobley
Pets have a tremendous impact on people’s lives. One way that pets affect clients’ lives is by providing unconditional love. It is essential to retain veterinary clients in this increasingly…
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  • Client Services

Addressing Retractable Leashes with CLients

  • 2020-04-01
  • Steve Dale, CABC
From the perspective of a certified animal behavior consultant, if I had the power to do so, I would ban retractable leashes.  Of course, some veterinary clinics offer dog training…
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  • Client Services

5 Simple Ways to Get More Paws Through the Door

  • 2020-02-17
  • Melissa Connolly
The good news is that our industry is booming right now—pet–focused businesses hit nearly 70 billion dollars in revenue last year, with pet veterinary services claiming $13.5 billion of that.…
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  • Client Services

How to Get More Online Reviews for Your Veterinary Practice

  • 2019-12-12
  • Melissa Connolly
So, you’re not getting any online reviews, and what little feedback you have received hasn’t really helped at all. Despite all of your social media posts, you’re just not getting…
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  • Client Services

What You Need to Know About Veterinary Tele Medicine

  • 2019-08-01
  • Jill López, DVM, MBA
Telemedicine is not new to the medical field; human medical doctors have been using this platform for many years.  The initial hurdle was to overcome state and federal laws requiring…
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Let's Get Social! (Media, That Is)
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  • Client Services

Let’s Get Social! (Media, That Is)

  • 2019-05-30
  • Katie Schroeder
Social media can make or break your practice. If you do it right, you can brand your practice as a company your customers want to do business with. Learn more…
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How to Successfully Ride the New Wave of Client Expectations
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  • Client Services

How to Successfully Ride the New Wave of Client Expectations

  • 2019-03-28
  • Dr. Natalie L. Marks, DVM, CVJ
As I celebrate my 42nd birthday this week, I am forced to acknowledge that my first years out in practice were nearly two decades ago, and new team members at…
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6 Ways to Build a Top Customer Service Team
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  • Client Services

6 Ways to Build a Top Customer Service Team

  • 2019-02-08
  • Amy P. Castro
“Hire for attitude, train for skill,” is a philosophy of many customer-focused organizations, such as Southwest Airlines and Doubletree Hotels. However, too many organizations don’t provide the structure or effective…
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  • December 2020 / January 2021 Issue
    • 2020-12-11
  • PetVet Top 10
    • 2020-12-01
  • When I Grow up… What Kids Get Right (and Wrong) about the Profession
    • 2020-12-01
  • What Is My Purpose? Finding Your Next Right Step
    • 2020-12-01
  • Rethinking Feline Wellness
    • 2020-12-01
  • Get Them Moving: Mobility Management in Dogs
    • 2020-12-01
  • Vet Student Shannon Gregoire Focuses on Her Health & Happiness
    • 2020-12-01
  • Are You Practicing Good Sleep Hygiene?
    • 2020-12-01
  • 3 Pandemic Practice Changes That Are Here to Stay (Thanks to Technology)
    • 2020-12-01
  • Has the Face of Client Services Changed Forever?
    • 2020-12-01
  • Veterinarian Life Advice
    • 2020-12-01
  • October / November 2020 Issue
    • 2020-10-06
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PetVet Magazine

A Practical Guide for Pet Health Professionals

Launching in the Summer of 2018, PetVet Magazine is an all-encompassing trade magazine that will cover all aspects of the ever changing veterinary industry. From customer service to the latest technology; PetVet Magazine will deliver Quality Content to Motivate & Educate Veterinarians and their staff.

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