Best Practices

Congratulations! All your planning and hard work have paid off. Your schedule is full, the surgical suite is booked for weeks and online referrals are superlative; however, your reception area…

A lot has been written about starting veterinary practices. However, in the changing veterinary business climate, with emerging issues like the high cost of construction materials, a highly competitive job market,…

Our canine patients are living longer thanks to more sensitive diagnostics, improved medications and treatments, and our clients’ commitments to providing their furry family members with the best care. Especially…

The first appointments of the day have arrived. Buffy the “Tech Slayer” Shih Tzu is in room one, Clyde the Siamese cat hides under the chair in room two and…

“Don’t wish it was easier, wish you were better, don’t wish for less problems, wish for more skills, don’t wish for less challenges, wish for more wisdom.” – Jim Rohn …

The decision has been made…your practice is switching to a new medical records program or practice information management system (PIMS). This can lead to a lot of questions and anxiety,…

I love being a veterinarian. It’s wonderful when a client thanks me for the care I’ve provided to their family pet. When I diagnose a rare disease or complete a…

As a first-year veterinary student, I chose to join the Veterinary Business Management Association (VBMA) at UPenn. That decision has had the single biggest impact on my career to date. …

“Can someone help me with this dog?”“Is anyone answering that call?”“Are Ralphie’s bloodwork results in?”“Did someone reply to Ms. Smith’s email?”“We need to get surgery started. I have a wellness…

Spend a day at a typical veterinary clinic and by mid-afternoon you will see people rubbing their own lower backs, necks and shoulders with grimaces on their faces. A morning…

 A difficulty that affects all dog owners is being able to identify the non-verbal cues indicating that their canine friend is under stress. Physical issues such as an injured leg…