Finding Compassion Satisfaction by Reducing Fear, Anxiety & Stress in Pets
The first appointments of the day have arrived. Buffy the “Tech Slayer” Shih Tzu is in room one, Clyde the Siamese cat hides under the chair in room two and…
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Posts by author
Louise S. Dunn
8 posts
Louise Dunn is a renowned award-winning speaker, writer and consultant. She brings over 40 years of in-the-trenches experience and her business education to veterinary management. Louise is founder and CEO of Snowgoose Veterinary Management Consulting. SVMC works with veterinarians who want to develop a strategic plan that consistently produces results. Most recently Louise received many awards including the WVC Educator of the Year numerous times and VetPartner’s The Life Time achievement Award in January 2016. Besides all aspects of practice management and mentoring, Louise’s passions include her husband, Joel, her English mastiff Therapy dog, Zuri, her little sister, Annabelle, as well as kayaking, opera and New England Patriot’s football.
Peace in the Practice: Uniting the Front and Back Veterinary Teams
The day starts on a good note, but the tension builds as the hours go by. You overhear two veterinary nurses grumbling in the treatment area: “If only the front…
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Workplace Drama or Incivility?
No one will argue that working with animals is both a rewarding and challenging career. What you didn’t expect was that your human coworkers would be more challenging than the…
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Appreciative Inquiry: Taking Advantage of Positivity in Practice
Are you caught in a trap? Trapped by problems that, no matter how many times you lecture, correct or threaten, you never seem to be able to fix the issues?…
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Worth Their Weight in Gold: Developing Priceless Team Members
In a veterinary practice, one of your most substantial expenses is your team—yet they are also one of your greatest assets. Having poor performers on your team not only reduces…
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Bad Bosses & Good Responses
In the perfect practice, everyone gets along, knows their purpose, understands what tasks must be done and delivers exceptional client service. The reality? It is not such a perfect world. …
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Has the Face of Client Services Changed Forever?
There is no use bemoaning the tough year that we have all just endured. Why not applaud our hospital teams’ creativity and fortitude as they implemented new ways to deliver…
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Your Clients May Be Costing You Money
Many of us have seen MasterCard’s TV commercial where various scenarios show a cost—until you get to the emotional heartstring tug that is “priceless.” In the veterinary industry, we like…
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