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Posts by author

Louise S. Dunn

12 posts
Louise Dunn is a renowned award-winning speaker, writer and consultant. She brings over 40 years of in-the-trenches experience and her business education to veterinary management. Louise is founder and CEO of Snowgoose Veterinary Management Consulting. SVMC works with veterinarians who want to develop a strategic plan that consistently produces results. Most recently Louise received many awards including the WVC Educator of the Year numerous times and VetPartner’s The Life Time achievement Award in January 2016. Besides all aspects of practice management and mentoring, Louise’s passions include her husband, Joel, her English mastiff Therapy dog, Zuri, her little sister, Annabelle, as well as kayaking, opera and New England Patriot’s football.
  • Team Management

Are You a Smarte? The Secret to Practice Success

  • 2022-12-14
  • Louise S. Dunn
You have reached that stage in your professional career where it is time to run your own hospital. You sat in on those seminars, read every article about practice ownership…
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  • Team Management

Top 5 Workplace Productivity Killers and How to Combat Them

  • 2022-10-18
  • Louise S. Dunn
Take a moment and think about yourself at work. What interrupts your ability to make progress throughout the day? Is it the buzzing of your cell phone? The bickering co-workers?…
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  • Team Management

How Does Your (Veterinary Team) Garden Grow?

  • 2022-08-15
  • Louise S. Dunn
If you are an experienced and wise gardener, you have planned and planted a wide variety of plants in your garden. Herbs, vegetables and flowers are all important components of…
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  • Team Management

Identifying & Addressing Inequality in the Workplace

  • 2022-06-13
  • Louise S. Dunn
For today’s practice manager, D&I, EDI, DEI and EED&I are acronyms commonly seen in many leadership and management discussions. Diversity, Inclusion, Equity and Equality are integral parts of how we…
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  • Best Practices

Finding Compassion Satisfaction by Reducing Fear, Anxiety & Stress in Pets

  • 2022-04-07
  • Louise S. Dunn
The first appointments of the day have arrived. Buffy the “Tech Slayer” Shih Tzu is in room one, Clyde the Siamese cat hides under the chair in room two and…
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  • Team Management

Peace in the Practice: Uniting the Front and Back Veterinary Teams

  • 2022-02-09
  • Louise S. Dunn
The day starts on a good note, but the tension builds as the hours go by. You overhear two veterinary nurses grumbling in the treatment area: “If only the front…
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  • Team Management

Workplace Drama or Incivility?

  • 2021-12-14
  • Louise S. Dunn
No one will argue that working with animals is both a rewarding and challenging career. What you didn’t expect was that your human coworkers would be more challenging than the…
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  • Team Management

Appreciative Inquiry: Taking Advantage of Positivity in Practice

  • 2021-10-14
  • Louise S. Dunn
Are you caught in a trap? Trapped by problems that, no matter how many times you lecture, correct or threaten, you never seem to be able to fix the issues?…
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  • Team Management

Worth Their Weight in Gold: Developing Priceless Team Members

  • 2021-08-17
  • Louise S. Dunn
In a veterinary practice, one of your most substantial expenses is your team—yet they are also one of your greatest assets. Having poor performers on your team not only reduces…
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  • Team Management

Bad Bosses & Good Responses

  • 2021-06-08
  • Louise S. Dunn
In the perfect practice, everyone gets along, knows their purpose, understands what tasks must be done and delivers exceptional client service. The reality? It is not such a perfect world. …
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  • Client Services

Has the Face of Client Services Changed Forever?

  • 2020-12-01
  • Louise S. Dunn
There is no use bemoaning the tough year that we have all just endured. Why not applaud our hospital teams’ creativity and fortitude as they implemented new ways to deliver…
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  • Client Services

Your Clients May Be Costing You Money

  • 2020-10-01
  • Louise S. Dunn
Many of us have seen MasterCard’s TV commercial where various scenarios show a cost—until you get to the emotional heartstring tug that is “priceless.” In the veterinary industry, we like…
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  • December 2022 / January 2023
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    • 2022-12-14
  • Answering the Age-Old Client Question: “What Should I Feed My Pet?”
    • 2022-12-14
  • Dr. Jonathan Stockman: Dedicated to Dispelling Myths & Revolutionizing Pet Nutrition
    • 2022-12-14
  • The Environmental Impact of Pet Food Protein Sources
    • 2022-12-14
  • 4 Plant-Based Dog Food Myths Debunked
    • 2022-12-14
  • Are You a Smarte? The Secret to Practice Success
    • 2022-12-14
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    • 2022-12-14
  • Veterinary Hope Foundation: Offering Support for the Animal Care Community
    • 2022-12-14
  • PetVet Top 10
    • 2022-12-14
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    • 2022-10-12
  • Veterinarian Life Advice
    • 2022-10-18
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Launching in the Summer of 2018, PetVet Magazine is an all-encompassing trade magazine that will cover all aspects of the ever changing veterinary industry. From customer service to the latest technology; PetVet Magazine will deliver Quality Content to Motivate & Educate Veterinarians and their staff.

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