Top 7 Hiring Mistakes
In the classic fairy tale “The Frog Prince,” a frog is turned into a prince when he finds his perfect match—that one person who is the “right fit” just for…
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Amy P. Castro
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Amy P. Castro, MA, CSP is a leadership and hiring expert, consultant, and speaker who helps organizations increase productivity, decrease conflict, and improve customer service by building great teams one person at a time. Amy works with pet industry professionals who want to grow their loyal customer base with a “Best in Show” team that can deliver a 5-Star Customer Experience. Amy is also the president of Starlight Outreach and Rescue, a shelter outreach organization in the Houston, Texas area, and she has fostered more than 900 shelter pets. You can learn more about Amy by visiting her website at www.AmyCastro.com.
6 Ways to Build a Top Customer Service Team
“Hire for attitude, train for skill,” is a philosophy of many customer-focused organizations, such as Southwest Airlines and Doubletree Hotels. However, too many organizations don’t provide the structure or effective…
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9 Questions You Should Be Asking Your Clients but Probably Aren’t
Some veterinarians and practice managers mistakenly believe that if clients aren’t complaining, they must be happy. Although every practice has its chronic complainers, most unhappy clients never communicate their concerns or tell…
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