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Posts by author

Amy P. Castro

3 posts
Amy P. Castro, MA, CSP is a leadership and hiring expert, consultant, and speaker who helps organizations increase productivity, decrease conflict, and improve customer service by building great teams one person at a time. Amy works with pet industry professionals who want to grow their loyal customer base with a “Best in Show” team that can deliver a 5-Star Customer Experience. Amy is also the president of Starlight Outreach and Rescue, a shelter outreach organization in the Houston, Texas area, and she has fostered more than 900 shelter pets. You can learn more about Amy by visiting her website at www.AmyCastro.com.
  • Best Practices

Top 7 Hiring Mistakes

  • 2020-04-01
  • Amy P. Castro
In the classic fairy tale “The Frog Prince,” a frog is turned into a prince when he finds his perfect match—that one person who is the “right fit” just for…
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6 Ways to Build a Top Customer Service Team
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  • Client Services

6 Ways to Build a Top Customer Service Team

  • 2019-02-08
  • Amy P. Castro
“Hire for attitude, train for skill,” is a philosophy of many customer-focused organizations, such as Southwest Airlines and Doubletree Hotels. However, too many organizations don’t provide the structure or effective…
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9 Questions You Should Be Asking Your Clients but Probably Aren't
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  • Client Services

9 Questions You Should Be Asking Your Clients but Probably Aren’t

  • 2018-07-21
  • Amy P. Castro
Some veterinarians and practice managers mistakenly believe that if clients aren’t complaining, they must be happy. Although every practice has its chronic complainers, most unhappy clients never communicate their concerns or tell…
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  • December 2022 / January 2023
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PetVet Magazine

A Practical Guide for Pet Health Professionals

Launching in the Summer of 2018, PetVet Magazine is an all-encompassing trade magazine that will cover all aspects of the ever changing veterinary industry. From customer service to the latest technology; PetVet Magazine will deliver Quality Content to Motivate & Educate Veterinarians and their staff.

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