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Amy P. Castro

3 posts
Amy P. Castro, MA, CSP is a leadership and hiring expert, consultant, and speaker who helps organizations increase productivity, decrease conflict, and improve customer service by building great teams one person at a time. Amy works with pet industry professionals who want to grow their loyal customer base with a “Best in Show” team that can deliver a 5-Star Customer Experience. Amy is also the president of Starlight Outreach and Rescue, a shelter outreach organization in the Houston, Texas area, and she has fostered more than 900 shelter pets. You can learn more about Amy by visiting her website at www.AmyCastro.com.
  • Client Services

9 Questions You Should Be Asking Your Clients but Probably Aren’t

  • 2018-07-21
  • Amy P. Castro
9 Questions You Should Be Asking Your Clients but Probably Aren't
Some veterinarians and practice managers mistakenly believe that if clients aren’t complaining, they must be happy. Although every practice has its chronic complainers, most unhappy clients never communicate their concerns or tell…
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